Terms & conditions
What you can hold us to, and what we need from you. Written to be read once before you order, not decoded afterwards.
1. These terms
They apply when you use golfeventgear.com and when you order from us. Placing an order means accepting them. We may revise them; the version in force is the one published here on the day you order, and the date at the top of this page tells you when it last changed.
We are an outfitter, not a factory. Goods are made by partner suppliers we select and manage; the contract, the schedule, the colour standard and the invoice are all ours, so you deal with us alone.
2. Prices and what they contain
Every price we show is all-in and door to door: goods, decoration, freight, import duty and taxes, and delivery. Prices are in US dollars.
A price holds while your proposal is current and your quantities, items, sizes, speed and delivery country are unchanged. Change any of those and we re-price — often downward, since unit prices fall as quantities rise. Where a proposal carries a decide-by date, that date is the pace the price assumes, not a sales tactic: after it, the slower and cheaper route no longer reaches your event.
3. Ordering and payment
Orders are paid in full before production. Payment is taken by Stripe; card details are entered on Stripe’s own page and never reach our servers. A confirmation with your order reference is emailed to you immediately.
Your order is an offer to buy. It becomes a contract when we confirm it — which we may decline to do, refunding you in full, if the artwork cannot lawfully be reproduced, the date cannot be met, or the delivery address is one we cannot serve.
4. Your artwork
You keep every right you have in your logo and artwork. You give us only the permission we need to reproduce, adapt and colour-separate it for your order, and to prepare the mockups we send you.
We do not check who owns a mark, and we cannot. If a claim is brought against us because artwork you supplied infringed someone’s rights, you agree to cover our costs of dealing with it. We may decline to print anything we believe infringes a third party’s rights.
We may show finished work in our portfolio. Tell us not to and we will not — before the event, ideally.
5. Mockups and approval
There are two, and the difference matters.
- The draft on your proposal is a quick composite of your logo onto a product photograph. It is there to show the idea. It is not a proof, and nothing is judged against it.
- The formal mockupfollows within 24 hours of your order. It is made by hand — artwork vectorised, colours adapted to the ink and the fabric, position and scale set for each item. This is the proof, and the goods are made to match it.
Nothing goes into production until you approve the formal mockup in writing. Please review it as if it were the finished goods: spelling, dates, crests, the lot. An error you approve is an error we will faithfully reproduce several hundred times.
The delivery date we quoted assumes approval within three business days. We will remind you; we will not start without you.
6. Colour
Colour is the reason most multi-supplier merchandise looks wrong together, and it is the part of this work we care most about. We match to Pantone coated references and hold one standard across every supplier in your order, so the cap, the polo and the banner are the same green when they are finally seen side by side.
What we cannot do is match a screen. Monitors are backlit, uncalibrated and additive; ink on fabric is none of those. Nor can every substrate hold every colour identically — a dye-sublimated polyester and a cotton cap will always differ slightly. Where a colour is critical, ask us for a physical sample before production; it costs time and money, and occasionally it is worth both.
7. Quantities, sizes and substitution
Quantities are derived from your brief — guests, holes, carts, tables — and shown to you before you order, so you can correct them. Where a supplier has a minimum order quantity above your figure, we tell you and quote the minimum.
Garments are cut to the size breakdown you confirm. Sizes are US, from S to 3XL. If you do not give us a breakdown we will ask for one before cutting rather than guess; an order held up waiting for sizes is an order that misses its date, so please answer that email promptly.
Very occasionally a specific blank goes out of stock mid-order. We will offer you the closest equivalent and your choice between it, a refund of that line, or waiting. We will not substitute silently.
8. Changes, cancellation and delivery
Cancelling before production costs nothing; once production has started a 30% restocking charge applies; once the goods have shipped the order can no longer be changed. Claims about the goods are made within 30 days of delivery. All of that, in full, is on the Returns & refunds page, and how delivery works is on the Delivery page. Both form part of these terms.
9. What we are responsible for
We are responsible for the goods being as described and as approved, and for delivering them by the date we agreed. Where we get that wrong, we remake or refund.
We are not responsible for losses beyond the order itself — lost sponsorship, lost fundraising, the cost of an event that went ahead anyway — and our total liability for any order is limited to what you paid for it. Nothing here limits liability that cannot lawfully be limited.
We are also not responsible for delays outside our control once goods are in transit: weather, customs inspection, carrier backlog, industrial action. This is why the site will not sell you a package your date cannot carry.
10. This website
The text, photographs and layout here are ours, and are for looking at, not for copying into a competing catalogue. Product images and mockups indicate appearance rather than promising an exact match; specifications may change as suppliers change theirs.
We work to keep everything accurate and current, and prices are looked up rather than composed, but an error can survive proofreading. An obvious mistake — a price out by an order of magnitude, say — does not bind us; we will tell you and, if you would rather not proceed, refund you in full.
11. Getting hold of us
orders@golfeventgear.com, quoting your order reference. One contact, one schedule, one invoice — that is the thing we are actually selling.